Black screen on newer Mac Client versions.

Jose

When I bought the cameras I started using the version 3.5.6.55 of Mac Client (it was in the download page, if I remember correctly), running it on my iMac 24" over OS 10.9.5 (Mavericks). Some weeks after I was advised from Support to check a newer version 8.0.5. Although the download page (/software-and-manual/) says "System requirement: MacOS 10.9 and later" it didn't work so I upgraded my Air to OS 10.11.6 (El Capitan). Well, it worked fine.

Laterly, while checking several camera issues Support told me to test the newer 8.1.18 and 8.1.20 clients, but both of these and some beta in between failed with a black screen just after starting up. I have seen similar notices here and there in this forum, but they seem related to Windows version only. The issue is right now in a Support ticket so my question is rather addressed to other Mac users: given that Mac Client 8.1.20 is already a public release, am I the only one facing this black screen problem? What OS version are you using to run Reolink Mac Client?

Thanks,
J.

Cynthia

hi
So sorry for the inconvenience caused. Since our engineers are still looking at this issue, if anyone has any ideas, please discuss them here with each other.

Jose

Hi, Cynthia, I am very grateful for your reply.

As I wrote, this is not a question for Support team, really. In fact, I have a recent response from Fred telling me about what the problem seems to be (some backwards incompatibility on newer SDKs). My doubt is whether or not are other Mac users facing this same issue since I have not seen comments about it in this forum.

Thanks again.
J.

Cynthia

hi Jose
We have met other Mac users who have this issue, please don't worry, we will try our best to solve this problem.