E1 Pro looses connectivity all the time from certain hosts

Richard

Good evening

Testing currently new cameras for a surveillance system in our shop and storage room...being E 1 Pro, Zoom and the RLC-520...

For the past days since I have them the E1 Pro and Zoom constantly aren't reachable anymore from specific hosts...

Sometimes I can't reach/ping them from several PCs but still able to use the Reolink app...and on the other hand I can reach/ping them from one host but able to reach them from the app on iPhone or iPad...

I assume some memory corruption on the hardware loosing IP/ARP information to reply back...

From my experience I never experienced such rubbish firmware that it fails constantly everyday!!!

I hardly believe that this was the reason to implement the weekly reboot in the firmware by means that it might help to regain connectivity...

So I spent money on useless hardware for any surveillance job and will therefore publish on major shop sites here that people should stay from the E1 Pro and the E1 Zoom hardware as they are totally useless for the job....

cheers
richard

Jose

Hello.

I can not speak about the RLC-520 model, but I had similar connection problems with my E1 Zoom cameras and, for what it is worth, they were solved with a firmware update.

Cynthia

Please contact our support team at support@reolink.com, they will try their best to help you.