Firmwares and the Model/Hardware-RevisionProblem !

[m.mittelsdorf_50664602606]

Hi,

my problem is that i can never find a newer firmware in combination of model an hardware revison for my cameras and my nvr.
e.g.

NVR: Model RLN8-410
HW-Rev: H3MB02

Where can i find a newer Firmware?
The combination of Model and Hardware-version never matchs!
https://support.reolink.com/hc/en-us/articles/900002938243-09-28-2020-Firmware-for-Reolink-RLN8-410-E-RLN4-410-and-RLN16-410

an other example:

My C1-Pro is HW-Version IPC_51316M:

the firmware i have found ist for RLC-410 with HW-Version IPC_51316M !?!?!
https://support.reolink.com/hc/en-us/articles/900004648143-12-11-2020-Firmware-for-Reolink-IP-Cameras-IPC-51316M-

Why is this product update procedure so fu..... complicated?

best Regards
MM

[m.mittelsdorf_50664602606]

Hi,

can i use the H3MB02 Firmware for RLN16-410 to upgrade my RLN8-410 nvr?

[Cynthia_124785627824270]

Updated 2021/12/02:
For the firmware of the RLN8-410 (Hardware ver. H3MB02), C1-Pro (Hardware ver. IPC_51316M), you can try to get help from our support team. Please submit a request here, Submit a request – Reolink Support.

Original post
The hardware version must match. Please contact Submit a request – Reolink Support to help you find out the newest firmware.

[mcasey6747_315471519355060]

I agree man. I have the same model and there are atleast two different blog posts in the download center for the same NVR model. Gets confusing.

[Cynthia_124785627824270]

We will forward your feedback to the related department to make improvements.

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[waynepatterson_364672527704272]

same problem, I regret buying this NVR now, spent whole day trying to get it to work. And website is very confusing about what firmware to use!!

[Cynthia_124785627824270]

Could you please tell me the problem of your NVR? Do you mean you cannot upgrade the firmware successfully?
If yes, please send us a screenshot to show the system information of the NVR, we will find the proper firmware for you. You can also contact our support team at support@ reolink.com for help.