Navigation

    Home
    All Categories
    • KEEN Trail Camera
    • Top #ReolinkCaptures Awards
    • Announcements and News
    • Wishlist
    • #ReolinkTrial
    • Discussion About Products
    • Reolink Captures
    • Reolink Client & APP
    #ReolinkTrial
    Reolink Captures
    Log in to post
    Guest
    • Guest
    • Register
    • Login

    Learn More

    Reolink updates Learn More

    Meet Reolink at IFA 2024! Learn More

    Reolink Q&A Learn More

    Motion detection area not accurate (811A)

    Discussion About Products
    2
    4
    687
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • pjsmit_155286146154639
      pjsmit last edited by

      When I set/change a (non) detection zone the new settings are not working accurately.
      I have done some experimenting and it looks like the detection area is ofsett a few meters from the actual trigger area. Also it looks like some previous settings for areas are still saved ..... A reboot/factory reset does not change this issue.

      What else can I try or is this a software issue by Reolink?

      PS. I have my camera zoomed in 5x and when sooming out, the actual detection zone on the realink app changes ......
      PS. As the camera is filming from above the door, it has difficulty recognising humans .... and as there is no possibility to delay other things passing, I either miss alarts or get to many .... so can I request the software engineers to create a delay detection option for all movement?

      Camera/firmware details below:
      RLC-811A

      Windows 11, Reolink client: v8.14.2

      95270005L27H12WO
      build 23101654
      IPC_560B158MP
      v3.1.0.0
      v3.1.0.2784_23101654
      IPC_560B158MPS16AFOE1W011000000

      Reply Quote
      Share
      • Share this Post
      • Facebook
      • Twitter
      • copy the link
        Copied!
      0
        • joseph_1979
          Joseph Global Moderator @pjsmit last edited by joseph_1979

          @pjsmit_155286146154639 I just received the RLC811WA and will conduct respective tests when I shall be back home.

          In order to see if there are any newer firmware I suggest you to email support on support @ reolink . Com (delete spaces as site doesn't allow me to add url or emails).

          Note that once you changed the zoom the non detection zone area is impacted. You need to revert back to the zoom position where you have created.

          In order to avoid numerous false alerts it is recommended to turn off any motion detection and base your detection on AI. Moreover you have the alarm delay for each object type. You can increase the one for person to 1 or 2 seconds. I have an RLC511WA at the main entrance and had to increase the alarm delay to avoid false alarms for human detection. Thereafter I rarely had any false detection on the RLC511WA.

          Reply Quote
          Share
          • Share this Post
          • Facebook
          • Twitter
          • copy the link
            Copied!
          0
          • pjsmit_155286146154639
            pjsmit @Joseph last edited by

            @joseph_1979 Thank you for your ideas!
            I have emailed support before and yes, they send me a newer firmware version (IPC_560B158MP.2784_23101654.RLC-811A.IMX415.8MP.AF.REOLINK.pak) than is offered on the website. This did not resolve the issue.
            I have deleted all detection areas, zoomed in and out, did a hard factory reset, but still somehow the new detection zones are 1-2 meter off ..... and somewhat not predictable.
            AI with delay would be a good solution, but in my case the camera is filming from the top and does not recognise humans .... so the delay cannot be used. So I get false alarms ALL the time.
            I hope you have more ideas after your testing....

            PS. I also have a 511 and no issues with that one.

            Reply Quote
            Share
            • Share this Post
            • Facebook
            • Twitter
            • copy the link
              Copied!
            0
            View 1 replies
          • First post
            Last post
          All Categories
          Announcements and News Reolink Client & APP Discussion About Products #ReolinkTrial Reolink Captures Wishlist KEEN Trail Camera
          Never miss Reolink hot deals, news, and updates tailored for you.

          Thanks for your subscription!

          Please enter a valid email address.

          Oops… Something went wrong. Please try again later.

          You are already subscribed to this email list. :)

          Submission failed. Please try again later.

          Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

          Copyright 2025 © Reolink All Rights Reserved.

          Welcome Back!

          Hi there! Join the Commnunity to get all the latest news, tips and more!

          Join Now