RLC-410-5MP no UID

Cyanide_4c

I bought 2 RLC-410-5MP that only appear to work in local lan and no connection when on cellular data (there is no UID tag on the camera's), when i try to enable UID in the app/browser/client, it is not there. On the pc in the discovery app the UID is blank, is there a firmware update to fix this?

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Cynthia

Dear Customer,

Thanks for choosing Reolink product.

For your issue, it's recommended to send an email at support@reolink.com
Our technical support will help to check the issue.

Thanks for your understanding.
Have a nice day.