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    RLC-410-5MP no UID

    Reolink Client & APP
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    • Cyanide_4c_218188683514029
      Cyanide_4c last edited by

      I bought 2 RLC-410-5MP that only appear to work in local lan and no connection when on cellular data (there is no UID tag on the camera's), when i try to enable UID in the app/browser/client, it is not there. On the pc in the discovery app the UID is blank, is there a firmware update to fix this?

      Naamloos.jpg
      Naamloos2.jpg

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      • Cynthia_124785627824270
        Cynthia last edited by

        Dear Customer,

        Thanks for choosing Reolink product.

        For your issue, it's recommended to send an email at support@reolink.com
        Our technical support will help to check the issue.

        Thanks for your understanding.
        Have a nice day.

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