Android app dont stream clear quality

[gtmato_244582263017609]

Hi, I have 8ch NVR with B800, latest FW. Everything was fine, until few days ago, when reolink mobile app stopped loading live stream and playback recordings in clear quality (only Loading stream... is showing). Fluent or MID is working (Galaxy S10+ Wifi or LTE). Changing clear settings, restarting, reseting, reinstalling app wont fix this problem. PC WIN client is working fine.

[Cynthia_124785627824270]

Hi, could you please send a request to Reolink support team? They will help you to check the issue quickly.
You may send the request here: https://support.reolink.com/hc/en-us/requests/new