ios Reolink App Face-ID not working

FB

Hi,

i have a Reolink Argus 2 camera.

Due to a connection problem i had to re-install the Reolink App on my iPhone XS Max. Re-installation worked fine however the face-id option to unlock the App is not working anymore.
I have set a pa*sword for the App but when i click on option "unlock via face-id" nothing happens. Everytime i start the App i have to put in my pa*sword, the App is not even trying to unlock via face-id.
Before it worked fine. Now Face-id is like dead. The option is there, but when i click on it nothing happens.

What could be the problem?

Cynthia

Hi, sorry for the inconvenience. Could you please report this issue to the support team: support@reolink.com?
Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will help you check whether the issue goes to the Reolink App or the other factor. Thank you!