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    ios Reolink App Face-ID not working

    Reolink Client & APP
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    • FB_279118761726104
      FB last edited by

      Hi,

      i have a Reolink Argus 2 camera.

      Due to a connection problem i had to re-install the Reolink App on my iPhone XS Max. Re-installation worked fine however the face-id option to unlock the App is not working anymore.
      I have set a password for the App but when i click on option "unlock via face-id" nothing happens. Everytime i start the App i have to put in my password, the App is not even trying to unlock via face-id.
      Before it worked fine. Now Face-id is like dead. The option is there, but when i click on it nothing happens.

      What could be the problem?

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      • Cynthia_124785627824270
        Cynthia last edited by

        Hi, sorry for the inconvenience. Could you please report this issue to the support team: support@reolink.com?
        Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
        Our support team will help you check whether the issue goes to the Reolink App or the other factor. Thank you!

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