App not connecting to router on install

[stopjunkmail35_272860933775504]

Seeking further info from Reolink community on why the app stopped connecting over the last month.

The security cameras apps and router have been reset many times over the last month.
I also followed all the Reolink troubleshooting

The Reolink app (Android) has also been uninstalled (files wiped) then installed.

With the app I can get has far as connecting to the router and no further. this happens with all three cameras.

[Cynthia_124785627824270]

Please contact https://support.reolink.com/hc/en-us/. We need to check some details with you.