Reolink GO PT Ultra 4G cameras won't add to Client

[user_794133330854052_794133330854052]

Reolink GO PT Ultra 4G cameras won't add to Client. Here's what I've sent to Reolink Support. I keep getting ridiculous suggestions and requests from Support.

I'm a computer service technician and am very familiar with setting up computers and mobile phones. I also provide tech support for Windows software to my clients.

Here is what I've done so far:

1. Downloaded Reolink app on three different iPhones. Successfully added all six cameras to those phones.
2. Downloaded and installed Reolink Client v8.15.6 on a Windows 10 laptop PC and a Windows 10 Desktop PC at my home connected to AT&T internet. Successfully added all six cameras.
3. Downloaded Reolink Client v8.15.6 and installed on two Windows 11 computers and two Windows 10 computers. These computers are on different networks than the two in statement 2 above. Was successful in adding two cameras on one of the Windows 11 computers but the other four keep getting error that the UID or my network is the problem.
4. Uninstalled Client v8.15.6 and installed Client v8.8.5. That did not work either.
5. I disabled anti-virus firewall and anti-virus software. Did not help.
6. Connected computers to another network router. Did not help.
7. Connected computers to mobile hotspot. Did not help.
8. 
   

I've sent screen shots to Support as they requested but there has been no solution. Disappointed!

[joseph_1979]

@user_794133330854052_794133330854052 Have you activated UID on the cameras? The Windows client has to query the P2P servers (Azure or AWS) to get a public IP to communicate with the camera. You may search for P2P relay server....I explained how it works.

There are ports which should be allowed too. Run Wireshark on the PC and check.

[user_794133330854052_794133330854052]

@joseph_1979 I'm not sure what you mean by "Have you activated UID on the cameras?" I have successfully added the cameras to the Client on a couple of computers and to three mobile phones. They work fine on those devices. They just won't add to the Client on several other computers.

As for searching for P2P relay server. I'm unable to find a post by you addressing this.

Help!