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    811A Firmware update / Hardware mismatch

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    • pjsmit_155286146154639
      pjsmit last edited by

      It looks like Reolink has brought out an official new firmware for the 811A (and 822A) a few days ago. (see images below from the download center).
      In the installation guideliens it says to check for the correct hardware version. The only version available on the website is for the IPC_523128M8MP. My 811A Hardware version is: IPC_560B159MP. What to do?

      PS. The 822A also seems to have the same hardware version on their website .....

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        • joseph_1979
          Joseph Global Moderator @pjsmit last edited by

          @pjsmit_155286146154639 Email support.

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          • pjsmit_155286146154639
            pjsmit @Joseph last edited by

            @joseph_1979 I emailed support and they have now send me a firmware I already received from them a month ago (okt 2023 version) that was not resolving the zone detection issues I have .....
            IPC_560B158MP.2784_23101654.RLC-811A.IMX415.8MP.AF.REOLINK.pak

            Reolinks firmware updates are really confusing ..... on the website it showed (jan 2024) the latest fw is a 2022 date. Then when contacting support for the first time I get a okt 2023 update and when contacting them a month later I get a juli 2023 update. Now on their website it says there is a feb 2024 update and they send me the okt 2023 update again ....
            But the worst of it is that the zone issues are still not solved......

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          • Galati_761284881555688
            Filippo last edited by

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            • Galati_761284881555688
              Filippo last edited by

              I have three RLC-811A:

              - HW v. IPC_560B158MP
              - FW v. 3.1.0.2576_23081003

              From app can't find any fw update...more confusion

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                • joseph_1979
                  Joseph Global Moderator @Filippo last edited by

                  @galati_761284881555688 Go to Reolink download center and download the newest one. Checking for new upgrade from cam doesn't work.

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                  • Galati_761284881555688
                    Filippo @Joseph last edited by

                    @joseph_1979 but HW version is different from website (IPC_52...)

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