811A Firmware update / Hardware mismatch

[pjsmit_155286146154639]

It looks like Reolink has brought out an official new firmware for the 811A (and 822A) a few days ago. (see images below from the download center).
In the installation guideliens it says to check for the correct hardware version. The only version available on the website is for the IPC_523128M8MP. My 811A Hardware version is: IPC_560B159MP. What to do?

PS. The 822A also seems to have the same hardware version on their website .....

[joseph_1979]

@pjsmit_155286146154639 Email support.

[pjsmit_155286146154639]

@joseph_1979 I emailed support and they have now send me a firmware I already received from them a month ago (okt 2023 version) that was not resolving the zone detection issues I have .....
IPC_560B158MP.2784_23101654.RLC-811A.IMX415.8MP.AF.REOLINK.pak

Reolinks firmware updates are really confusing ..... on the website it showed (jan 2024) the latest fw is a 2022 date. Then when contacting support for the first time I get a okt 2023 update and when contacting them a month later I get a juli 2023 update. Now on their website it says there is a feb 2024 update and they send me the okt 2023 update again ....
But the worst of it is that the zone issues are still not solved......

[Galati_761284881555688]

This post is deleted!

[Galati_761284881555688]

I have three RLC-811A:

- HW v. IPC_560B158MP
- FW v. 3.1.0.2576_23081003

From app can't find any fw update...more confusion

[joseph_1979]

@galati_761284881555688 Go to Reolink download center and download the newest one. Checking for new upgrade from cam doesn't work.

[Galati_761284881555688]

@joseph_1979 but HW version is different from website (IPC_52...)

[joseph_1979]

@galati_761284881555688 Then email support on support(@)reolink(dot)com. Every quarter I send an email to support to check whether there is any newer fw for the models I have.

[Galati_761284881555688]

@joseph_1979 Ok, thanks