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    iOS Mobile App Not Showing Playback Clips/Alarms

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    • mrrobertotaylor
      mr robertotaylor last edited by

      My Reolink mobile app updated on my iPhone and I'm no longer able to see clips/alarms when I go into playback mode. I'm able to select the date and one of the 1 hour time frames, but it no longer shows me when there was motion detected like before. The motion/alarm clips were shown right below the date and above the 1 hour clips but they are no longer showing since the app updated. Is there a fix for this that's being worked on?

      IMG_3710.png

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        • mrrobertotaylor
          mr robertotaylor @mr robertotaylor last edited by

          @mr-robertotaylor_242785423831229 Can nobody help with this issue?

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          • Reolink Lorenz
            Lorenz Administrators @mr robertotaylor last edited by

            @mr-robertotaylor_242785423831229 Sorry for the late reply, Roberto. May I know the app version you are using now?

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          • christian matthews11_461172090163351
            christian matthews11 last edited by

            Hello! Did you ever get this resolved? I am running into exact same issue.

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