@reolink-fiona Hi Fiona, I apologize for providing the NVR system info instead of the camera info. To avoid any further mistakes, this is the system I purchased:

RLK8-520D4-5MP

The system came with with an 8 channel 2TB NVR and (4) RLC-520 5MP cameras. Please let me know what other information you need.

@reolink-fiona Hi Fiona, please see the attached system information:

@reolink-fiona I checked my notifications and they're set notify and email me, but I still don't get an email notification, so I have to remember to check this forum every couple of days.

As far as the issue I'm facing, if you read the description of "Timer", it specifically states, "The camera will record videos continuously AND identify motion-triggered footage during selected time frames." This is the way my cameras have been set since I purchased them 2 years ago, and it always worked correctly. It would record video 24/7, and under the blue timeline in the playback screen, it would show little lines any time motion was detected which I could then click on and it would skip to that time where the motion was detected. That was the "motion triggered footage" it references in the description. The problem I'm having is that it no longer displays the motion-triggered footage under the timeline. Does that makes sense? I don't know how many other ways I can explain it.

@reolink-fiona Sorry for the very late reply, but for some reason the forum doesn't notify/email me when there are new replies. I still haven't been able to get this issues resolved. I'm attaching two screenshots. The first screenshot is the recording settings. All four of my cameras are setup the exact same. They are scheduled to record 24/7 on a "timer", and according to the timer description, "The camera will record videos continuously and identify motion-triggered footage during selected time frames." The second screenshot is a 24 timeline from a day we were in the backyard, and as you can see in the screenshot, there are no motion triggers identified anywhere on the timeline. Something happened during one of the updates which does not identify motion on any of my cameras anymore.

@mr-robertotaylor_242785423831229 Hi Roberto, it seems that the motion detection is disabled on your camera/NVR. Please check out the detection settings and see if you have disabled the motion/person/vehicle detection. Let me know if you have any questions.

Hi, ever since I purchased my system a couple of years ago, I've had the recording set to "Normal" on all 4 cameras, and I was always able to use the toggle in the Playback screen to only show when there's motion detected.

From my understanding, in the Record Schedule section, this are the 3 options available:

1. Blue (Normal: Constant recording)
2. Green (Motion: Motion detection recording only)
3. White (None: No recording)

Again, since the day I purchased the NVR system and installed it, I've had all 4 cameras set to normal (the whole schedule in blue), and when I went into the playback screen I could just flip the toggle to show when it would detect motion. That is no longer the case, and I don't just want to have my cameras set to only record when there's motion detected. This has changed in the iOS app with the latest update. Does my explanation make sense?

@reolink-lorenz

Here’s a screenshot of my app. It just looks like one continuous alert instead of showing those little lines whenever something is detected. Ever since the last update, I can not see when my cameras detected motion or anything. I have to scrub through the entire timeline if I want to see anything.

@reolink-lorenz This makes no sense. I don't know what "footage category" you're referring to. Before there was just a toggle that would show motion that was recorded. Do you have a link to show me what it is you're trying to explain? Thanks.

@reolink-lorenz I'm using iOS version 4.28.1. Before the latest update, there was a button or toggle (don't really remember) on the bottom left hand corner of the playback screen that you could toggle and the timeline would show where motion was detected. Then you could just view those clips that had motion in them. The toggle is no longer there, and I can't find a way to view clips with motion on them.

@mr-robertotaylor_242785423831229 Can nobody help with this issue?

My Reolink mobile app updated on my iPhone and I'm no longer able to see clips/alarms when I go into playback mode. I'm able to select the date and one of the 1 hour time frames, but it no longer shows me when there was motion detected like before. The motion/alarm clips were shown right below the date and above the 1 hour clips but they are no longer showing since the app updated. Is there a fix for this that's being worked on?

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