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One antenna mounting screw was stripped and the adjustment allen screws are very poorly (and shallow) located behind the antenna mounts.
Dear Customer,We are sorry to learn your problem. Would you mind offering your order ID and the link where you bought the camera? We will check and replace one new camera to you. Thanks.
Where is the order ID located? I bought the RLK4-210WB2 from Amazon. Keep in mind that I can't provide personal credentials in a public forum. The camera works, it's just that one antenna won't screw on all the way.
After setting this system up at my desk, and everything was fine with the exception of the flaky antenna, I mounted the cameras outside in their permanent places.....camera with the flaky antenna does not transmit very well at all. Drops the signal.....even though it is about 6 feet from a wifi extender. Will return to Amazon because waiting 24 hours for help everytime I have a problem or question is unacceptable.
Dear Customer,So sorry to make you so much trouble. As long as we got your order ID, we can check what you bought and know your address information to replace the camera to you. The order ID can be only checked by us from Amazon. Others can not see any of your private details. Would you mind sending your address, attn. phone no. and zip code to us by email? firstname.lastname@example.org or email@example.com is ok. There is a service card in the package, too. We will replace one new camera to you upon your email.Sorry for any inconvenience and hope you may still love our system.
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