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    C1 and C2 Pro crashes when I try to download a clear video

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    • Konstantin_75014588195024
      Konstantin last edited by

      Hi there,

      I'm having couple of reolink cameras. Both of my C1 and C2 Pros have the same issue. When I use the osx reolink client and I go to playback, put my camera channel in, and go to clear, and then to video download, the camera crashes and reboots when I download a video. Since this happens on all of my 2 C1 and 2 C2 cameras it might have to do with the osx client. Unfortunately I have no Windows currently around and don't want to setup a vm just for this.

      I've attached screenshots with the camera details and osx client version.
      Screenshot-2019-11-28-at-08.40.48.png
      Screenshot-2019-11-28-at-08.41.31.png
      Screenshot-2019-11-28-at-08.44.23.png

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      • Konstantin_75014588195024
        Konstantin last edited by

        Just checked if I can download clear playbacks with android but I can't find the option to switch from fluent to clear. Fluent works somehow.

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        • Cynthia_124785627824270
          Cynthia last edited by

          Hi Konstantin,
          You may need to update the firmware for your two cameras.
          Please send your problem request to our support via support@reolink.com, they will guide you where to download the new firmware and how to switch to clear mode while playback.

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          • snostarz_212412658385105
            snostarz last edited by

            Konstatin & Cynthia, anyone ....... I have a Samsung S9. The mobile app works fine for viewing, however, on playback, I can pick a specific time to view, yet, all I get is a spinning circle with "loading stream". I cannot view any of my cameras on playback. The timeline and clips are available just NOT on my cell. My laptop and Ipad work just fine for playback. I tried all the trouble shooting steps I could fine with no luck.

            I am at a loss.......HELP!!!!!

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