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I have over 1000 cameras of yours deployed over several dozen NVRs. You are the only brand that I sell.I am seeing a problem with cameras I have purchased in the last week all from Amazon.For example. An established RLN16-410 that was deployed almost two years ago. (Build 1808110 with firmware v126.96.36.19959_1606_18081116100)One of the 16 cameras went down and I purchased a replacement B400. It did not work. I figured that I got a bad camera and purchased a second B400 yesterday. It did not work.These are BRAND NEW cameras, all of which I got this week.I then took a brand new D400 out of my spare inventory. It did not work.I went to another of my clients with a RLN8-410-E (Firmware v188.8.131.52_18092808101) and pulled a KNOWN WORKING B400 (purchased last fall) from the system and took it to the site and it did not work.I have a second location that has a 8-Channel (RLN8-410-E) unit purchased in December, installed in January. NONE of the cameras purchased this week from Amazon work on it. Its firmware v184.108.40.206_19080208101I came back to my shop where I had a brand new RLN8-410-E and all of the cameras worked. They work on firmware v220.127.116.119_20042901.SO.. I am seeing that there may be firmware compatibility issues between cameras in inventory at Amazon, and older NVR units in the field.Can you confirm this and provide a path to solution. With dozens of NVR units deployed, I am very concerned.
Dear customer,I am sincerely sorry for the issue caused you.You may update the firmware for a try.https://support.reolink.com/hc/en-us/articles/900000976886-04-29-2020-Firmware-for-Reolink-RLN8-410-RLN8-410-E-and-RLN4If the problem persists, you may contact our support team by submitting a request for further assistance. https://support.reolink.com/hc/en-us/requests/newHave a nice day.
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