Navigation

    Community
     reolink reolink  reolink reolink
    • Search
    • Store
    • Community
    • Support
    • Register
    • Login

    RLC-520a triggers alerts for masked area

    Discussion About Products
    3
    4
    25
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • eliaschief_130980308959420
      eliaschief last edited by

      I have setup my first RLC-520a, activated push notifications and setup the other motion/recording options. One area is masked off to ignore motion but I'm getting notifications and the camera is recording people walking in the area that I've masked.

      1 Reply Last reply Reply Quote 0
      • earl_367454836699266
        earl last edited by

        Masking is for privacy, you need to go to motion detection and then motion zones.

        1 Reply Last reply Reply Quote 0
        • eliaschief_130980308959420
          eliaschief last edited by

          That's what I did. Sorry, I got the lingo wrong.

          1 Reply Last reply Reply Quote 0
          • Cynthia_124785627824270
            Cynthia last edited by

            Please contact our support team at support@reolink.com, and attach the screenshot to show the system information of the camera. Our support team will check if the camera needs to be upgraded.

            1 Reply Last reply Reply Quote 0
            • 1 / 1
            • First post
              Last post
            Reolink cloud reolink reolink Reolink cloud reolink reolink

            Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

            Copyright 2021 © Reolink All Rights Reserved.