RLC-520a triggers alerts for masked area

[eliaschief_130980308959420]

I have setup my first RLC-520a, activated push notifications and setup the other motion/recording options. One area is masked off to ignore motion but I'm getting notifications and the camera is recording people walking in the area that I've masked.

[earl_367454836699266]

Masking is for privacy, you need to go to motion detection and then motion zones.

[eliaschief_130980308959420]

That's what I did. Sorry, I got the lingo wrong.

[Cynthia_124785627824270]

Please contact our support team at support@reolink.com, and attach the screenshot to show the system information of the camera. Our support team will check if the camera needs to be upgraded.