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C2 exists but connection failed, please advise

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joedahat last edited by

Plugged in the Ethernet cable, and the power cable. Opened the app and nothing happened. It says the camera exists but will not connect.
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Bob last edited by

Would you please contact our support by submitting request ticket on the right-down corner of reolink.com and our support will help you resolve the issue ASAP. Thank you ~
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