So Disappointed. App Won't Even Set Up A Single Camera

monica

I backed the Reolink Argus on Kickstarter and I got TWO of these supposedly fabulous wireless security cameras. I received them recently and today I thought I'd set them up and figure out where to place them. Well so much for that idea. The app won't even set up the first camera. I have tried it no fewer than ten separate times and no matter what I do, I get stopped at the step where you enter your wifi network name and password into the app and wait for the camera to connect to the wifi network. It never happens. She is supposed to say, "Wireless connection succeeds" but she never does. It simply will not connect to the network.

And even more strange, there is nothing I can find on this forum that indicates that anyone else has had this issue, which I find hard to believe. I am not a tech newbie either, and I'm positive my network name and password are correct. I have listened for the voice prompts from the camera, but she just keeps saying the initial prompt, which is "Install the Reolink app and set up your camera" -- nothing past that.

I have even tried to do a factory reset on the camera by following the instructions on the Reolink website, but no matter how many seconds I hold down the reset button with the little metal needled they provide, I have never once hears her say, "Factory reset succeeds" as she is supposed to say when the reset is complete.

I would appreciate any input anyone has to offer. I really need to get these things working.

Thanks!

Bob

Hi, please try again resetting the camera per https://reolink.com/faq/how-to-reset-argus/ and see if it can reset successfully.
If it can, please provide your SSID and password of your network, and we will generate the corresponding QR code for you to let the camera scan.
Or you can contact our support team and there certainly can be some steps to check.
Sorry for the trouble caused.

monica

I have already attempted to reset several times and the camera never says "Reset succeeds" so I'm not sure what's happening, but so far I can do nothing.

Bob

Sorry for that. You may report this to our support and request a RMA. You can quote this post in the email. Thanks for your patience.