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    • michael.levin_65261799246
      michael.levin last edited by

      I have a RLC-411WS camera, outdoors with wifi. It worked for a little while (although my SecuritySpy software generated tons of errors from it every day - the connection wasn't solid, even though my wifi is strong where it is), but all of a sudden, the live view web client is showing a blank screen, and I can't connect to it from any DVR software like I used to. Attached is what I see from my web client - it's up and reachable but no video stream (and no error). I already tried rebooting, unplugging power, upgrading firmware. What do I do?
      Screen-Shot-2018-03-10-at-1.25.34-PM.jpg

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      • Bob_30281727886
        Bob last edited by

        @michael.levin
        It may be a faulty unit but I can't say for sure. Please contact our support and our agent will help you deal with it. Thank you~

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