Live feed Preview no longer visible or usable by DVR software

[michael.levin_65261799246]

I have a RLC-411WS camera, outdoors with wifi. It worked for a little while (although my SecuritySpy software generated tons of errors from it every day - the connection wasn't solid, even though my wifi is strong where it is), but all of a sudden, the live view web client is showing a blank screen, and I can't connect to it from any DVR software like I used to. Attached is what I see from my web client - it's up and reachable but no video stream (and no error). I already tried rebooting, unplugging power, upgrading firmware. What do I do?
Screen-Shot-2018-03-10-at-1.25.34-PM.jpg

[Bob_30281727886]

@michael.levin
It may be a faulty unit but I can't say for sure. Please contact our support and our agent will help you deal with it. Thank you~