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Received two (2) new Argus 2 units from Amazon.- Installed Android App.- Successfully scanned QR on back of device ("add device")- Supplied appropriate WiFi details (whilst sitting ~1meter from wifi router)- Camera fails to scan in-app QR code (yes, film is removed from lens).- Camera continues to prompt "please run reolink app, add the camera, and setup it up".- LED under lens remains solid redRepeated process on second unit.- Same failure scenario.Reset both devices with pin.- Failure scenario remains.Impression:horribleAssumption:device(s) not connecting to WiFi (have tried both 2.4 and 5 ghz bands)Case:#64288
Above failure scenario is with Google Pixel 2.Attempted setup with Google Nexus 5x- same failure but more exciting: in-app camera is upside down (validated behavior on two (2) Nexus 5x phones)
Hi,Thanks for the feedback.Our agent will take care of Case#64288 for you
This article offers no relief:https://reolink.com/faq/troubleshooting-fail-to-scan-qr-code-on-phone/This requires prompt solution.
This case has been solved by our agent and closed.Thanks for contacting us!
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