C1 issues

[carbonita_23339214035]

C1 (1080p resolution version) appears to be failing with snapshot of flickering image attached. Hard reset to no avail. Anyone have a resolution?

Model C1
build 18081414
IPC_36S16MHSM
Cfg version v2.0.0.0
Fw Version v2.0.0.1389_18081414
Annotation-2018-12-14-152836.jpg

[Carl_31331526639]

Hi, if the issue also remains on the LAN accessing and the reset doesn't work, please provide your order ID and the attachment to the support team for RMA.

[carbonita_23339214035]

Camera is being RMA'd (unfortunately, no free return shipping for full warranty period) following confirmation of failure by support team. Caveat to those using support: the customer management system emails the UID and credentials even when only provided on the reolink website. Otherwise support is quick and complete.

[Carl_31331526639]

Thanks for the feedback! For the warranty, you may refer to https://reolink.com/warranty-and-return/. Also, the Christmas sale is going on, you may refer to https://reolink.com/christmas-sale-2018/! Have a nice day!