No Motion detection ?

pmcgrinder

Reolink Go camera, worked well for the first month then motion detection stopped. PIR & Push is enabled and so is notifications in Notifications in Setting on iphone. I think motion is working because I enabled the alarm and it goes off when I walk by the camera. The SIM & SD cards are installed correctly, Thanks !!

Cynthia

Sorry for the inconvenience. Do you mean you can't receive any notification and the camera can't alarm when motion is detected? Please reset the camera for further check. If the problem goes on, you could send an email to support@reolink.com. Our support team will check it for you soon. Thanks.

pmcgrinder

When I view the camera on cell phone it always says "not connected" I click on the camera and it eventually shows the Live video. But there is no notification, I walked by the camera multiple times and still no notification ??? I have reset the camera multiple times with no results.

Cynthia

Please make sure you've set the PIR settings properly. Read on How to Set up the PIR Settings for Reolink Battery-powered Cameras to learn more.
And could you please send an email to our technical support? They will help you solve the problem via email or phone call as you want. Thank you for your patience and understanding.