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Hi,Is there any obvious way that would prevent from getting false positive alerts on C1Pro and E1Pro when cameras are changing to a night mode (and from night to day mode?). Settings for day/night change are marked to <auto>.Thanks,
Hi, I am sorry about the trouble that you encountered. We will publish a firmware to solve the false email alerts and false push notifications which are caused by IR cut. Please pay attention to our new firmware, https://support.reolink.com/hc/en-us/sections/360002374874-Firmware
Hi Cynthia,Problem with false day/night switch alert is fixed for E1 Pro.https://support.reolink.com/hc/en-us/articles/900002595986-09-16-2020-Firmware-for-E1-Pro-513SD5-1. Optimized the day and night mode switching functionWill you release such update for C1-Pro camera? Lots of your users still have C1 and C2 cams which should be supported.I see that you enhance your software and the above fix might entirely close the problem?Thanks
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