Argus2 always sends alarm message when woke up by Mobile or Desktop client

dominik

My newly bought Argus2 always sends alarm messages via Email when the camera was woke up by the desktop or mobile client even if there was no motion. However while the camera is sleeping the PIR seems to never trigger. Anyone observed a similar behavior?

Dominik

Cynthia

Could you please submit a ticket via https://support.reolink.com/hc/en-us/requests/new or send an Email directly to support@reolink.com? We will guide you on how to solve the problem in detail.