Navigation

    Home
    All Categories
    • KEEN Trail Camera
    • Top #ReolinkCaptures Awards
    • Announcements and News
    • Wishlist
    • #ReolinkTrial
    • Discussion About Products
    • Reolink Captures
    • Reolink Client & APP
    #ReolinkTrial
    Reolink Captures
    Log in to post
    Guest
    • Guest
    • Register
    • Login

    Learn More

    Reolink updates Learn More

    Meet Reolink at IFA 2024! Learn More

    Reolink Q&A Learn More

    Sometimes connection is not possible - Reolink E1

    Discussion About Products
    2
    3
    299
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • smoothy_gg_342899446681786
      smoothy_gg last edited by

      Hi all,

      I am using the camera 2-4 times a week for some hours (for our dog).
      Sometimes (about every 1-2 weeks) I can not stream via mobile app. It says "could not start live view" (translation from German - maybe the English text differs slightly).

      At this time the cam is still connected to the Wi-Fi network (I can see the cam in my wireless settings with status "connected")..

      So I have to unplug the device wait 30 seconds and restart the cam. Sometimes it works after this procedure - sometimes I have to repeat this 3-5 times until it works again.

      Firmware is the current one.
      This happens with and without SD card.
      Any idea what the problem is and what I can do?

      Thanks for your help.

      Reply Quote
      Share
      • Share this Post
      • Facebook
      • Twitter
      • copy the link
        Copied!
      0
        View 0 replies
      • Cynthia_124785627824270
        Cynthia last edited by

        Could you tell us the camera model?
        May I ask if your phone and camera are on the same internet when the issue occurs?
        If you switch the "Fluent" mode to live view the camera, will it be better?
        Please reboot the router.

        Further issue, please contact us via email, and we will help you solve the issue quickly.

        Reply Quote
        Share
        • Share this Post
        • Facebook
        • Twitter
        • copy the link
          Copied!
        0
          View 0 replies
        • smoothy_gg_342899446681786
          smoothy_gg last edited by

          Thanks for your help.
          Camera model is the Reolink E1.
          Phone and camera are on the same internet. Although it also happens if camera is connected to router and I try from internet without being connected via Wifi.
          Fluent mode is already set. Reboot of router and camera also done.
          Still the same issues.

          Reply Quote
          Share
          • Share this Post
          • Facebook
          • Twitter
          • copy the link
            Copied!
          0
            View 0 replies
          • First post
            Last post
          All Categories
          Announcements and News Reolink Client & APP Discussion About Products #ReolinkTrial Reolink Captures Wishlist KEEN Trail Camera
          Never miss Reolink hot deals, news, and updates tailored for you.

          Thanks for your subscription!

          Please enter a valid email address.

          Oops… Something went wrong. Please try again later.

          You are already subscribed to this email list. :)

          Submission failed. Please try again later.

          Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

          Copyright 2025 © Reolink All Rights Reserved.

          Welcome Back!

          Hi there! Join the Commnunity to get all the latest news, tips and more!

          Join Now