No Signal

Martijn Janssen

Hi,

I have a strange issue with all my Reolink cameras.

Within Blue Iris I have setup 2 cameras, receiving signals from the same physical camera, one with HD settings (2560x1440) and one with SD settings (640x352). With this setup I follow the setup by The Hook Up (https://youtu.be/fwoonl5JKgo) and use the SD feed to detect motion and then capture an image from the HD feed to identify the motion.

Now and then, the HD feed on a camera, this happens to all cameras, but not at the same time, mentions "No signal" in Blue Iris. The SD one keeps working fine.

Some cameras are connected to an UTP cable and some use Wi-Fi. But they all basically display the same behavior. I have 2 RLC-410W (one on UTP and one wifi) and 2 E1 Pro (both wifi)

In the Reolink app, all camera's work just on Fluid and Balanced, but the 4MP doesn't seem to load. After I reboot the camera from the Reolink app, all feeds display normally.
Without a reboot of the camera, the feed seems to return to normal after time, but can't tell after what time, if differs a lot.

I also have a non-Reolink camera, setup the same way in Blue Iris, connected to wifi and that one keeps functioning without issues.

Hope someone has an idea how to mitigate this, as the HD streams are pretty much useless if they drop out every now and then.

Regards,

Martijn

Cynthia

Hi! Please submit this issue to https://reolink.zendesk.com/hc/en-us/requests/new. Our support team will help you check this problem.

Martijn Janssen

I submitted an issue about this.