Navigation

    Home
    All Categories
    • KEEN Trail Camera
    • Top #ReolinkCaptures Awards
    • Announcements and News
    • Wishlist
    • #ReolinkTrial
    • Discussion About Products
    • Reolink Captures
    • Reolink Client & APP
    #ReolinkTrial
    Reolink Captures
    Log in to post
    Guest
    • Guest
    • Register
    • Login

    Learn More

    Reolink updates Learn More

    Meet Reolink at IFA 2024! Learn More

    Reolink Q&A Learn More

    Reolink app on MacOS Black screen

    Reolink Client & APP
    2
    3
    259
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • contact boucher_386043149824149
      contact boucher last edited by

      Hi,
      I'm using reolink app v8.17.12 (from the apple store) on my Macbook M1 pro 14', MacOS 15.1.1, and I cannot view the cam, live or playback.
      The screen is black. I've tried Fluent/Balanced/Clear and I've tried to toggle On or Off the "Hardware Decoding First" option, nothing is working.

      Note: I've tried with the web client accessing the Home Hub, and it's ok, in low and mid, but not in clear mode.

      What can I do ?

      regards,

      Reply Quote
      Share
      • Share this Post
      • Facebook
      • Twitter
      • copy the link
        Copied!
      0
        • joseph_1979
          Joseph Global Moderator @contact boucher last edited by

          @contact-boucher_386043149824149 I don't use MAC. However, at Reddit Reolink community you will definitely find customers using MAC. Just post it there.

          Reply Quote
          Share
          • Share this Post
          • Facebook
          • Twitter
          • copy the link
            Copied!
          0
          • contact boucher_386043149824149
            contact boucher @contact boucher last edited by

            @contact-boucher_386043149824149
            Ok, so the problem was with the 8.17.12, I don't know why I had this beta installed (maybe an auto-update) and the problem do not occur with 8.17.8, wich is the last official published one.

            Reply Quote
            Share
            • Share this Post
            • Facebook
            • Twitter
            • copy the link
              Copied!
            0
            View 0 replies
          • First post
            Last post
          All Categories
          Announcements and News Reolink Client & APP Discussion About Products #ReolinkTrial Reolink Captures Wishlist KEEN Trail Camera
          Never miss Reolink hot deals, news, and updates tailored for you.

          Thanks for your subscription!

          Please enter a valid email address.

          Oops… Something went wrong. Please try again later.

          You are already subscribed to this email list. :)

          Submission failed. Please try again later.

          Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

          Copyright 2025 © Reolink All Rights Reserved.

          Welcome Back!

          Hi there! Join the Commnunity to get all the latest news, tips and more!

          Join Now