Navigation

    Community
     reolink reolink  reolink reolink
    • Search
    • Store
    • Community
    • Support
    • Register
    • Login

    Video File Format

    Discussion About Products
    3
    9
    22
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Guest
      Anonymous last edited by

      I have an RLC-423 and I've configured it to save files to a local FTP server. The file extension is .264, but I'm unable to play the files back with any applications on my computer.

      What format are the video files in? How can I play them back or convert them to something I can play back?

      Thanks for your help!
      --Mike

      1 Reply Last reply Reply Quote 0
      • Reolink_1024001
        Reolink last edited by

        Hi Mike,

        There are 2 ways for playback for current firmware.

        1. Playback directly on REOLINK CLIENT.




        2. Playback on common media player.
        We need to transcode .264 file to .avi first.


        However, for night vision of .avi video, it will look like sped-up one, which is because of the non-realtime night video recording files.
        So, reolink taam is working on mp4 format recording files, which will be more convenient without such problem.
        After the function goes through test, it will be published to customers for use soon.

        1 Reply Last reply Reply Quote 0
        • Guest
          Anonymous last edited by

          I guess I should've mentioned I'm using the Mac client. Any word on getting the transcode feature to work with Mac? If I knew what format the files were being saved in, I could transcode them myself via a script.

          Do I have any other options?

          1 Reply Last reply Reply Quote 0
          • mhopeng_6864222344
            mhopeng last edited by

            Hi, I would like to also request .mp4 format videos. Thanks!

            1 Reply Last reply Reply Quote 0
            • mhopeng_6864222344
              mhopeng last edited by

              After some more testing, I see that when I download videos from a 410S (built-in SD card) using the Client application, the videos are saved as .mp4 files and they can be viewed on all platforms (including Mac). But, when the same camera, sends video files by ftp, the video files are ".264", and cannot be viewed. So, we still need a way to transcode the .264 files, both for the ftp feature and for cameras without built-in SD cards. Thanks,

              1 Reply Last reply Reply Quote 0
              • Guest
                Anonymous last edited by

                Dear Customer,

                Thanks for your kind suggestion and feedback. We have forwarded your suggestion to our R&D team for analyze.

                If any update, we will keep you posted. Thanks.

                1 Reply Last reply Reply Quote 0
                • Guest
                  Anonymous last edited by

                  The new version which can support MP4 format is under testing now. Will be released next week. Thanks for your support!

                  1 Reply Last reply Reply Quote 0
                  • Guest
                    Anonymous last edited by

                    Is this released yet? Can the cameras now upload mp4 files to FTP servers? Thanks.

                    1 Reply Last reply Reply Quote 0
                    • Guest
                      Anonymous last edited by

                      Pls contact our support team by support@reolink.com to get the beta version. Thanks!

                      1 Reply Last reply Reply Quote 0
                      • 1 / 1
                      • First post
                        Last post
                      Reolink cloud reolink reolink Reolink cloud reolink reolink

                      Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

                      Copyright 2021 © Reolink All Rights Reserved.