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    Video Download playback

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    • Guest
      Anonymous last edited by

      using the 411 camera, I downloaded a couple of videos Each indicated 100% complete.
      I then attempt to perform local playback and nothing happens, I'm not prompted for a file...simply nothing happens

      I went to the directory where the downloads are located and there are files there with .h264 extensions. I have tried playing them as .mkv, .mp4 and avi with no luck.
      I tried converting the files with Handbrake. It failed too.

      My version of the windows client is V7.1.2.28

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      • mhopeng_6864222344
        mhopeng last edited by

        See this thread: https://reolink.com/topic/video-file-format/

        Summary: you can use the client software to decode the .h264 files only when you download from a camera directly. Many people (incl. me) have the same problem that you describe, and have requested a solution from Reolink.

        The technical solutions to this problem are not trivial, however it seems to me that a camera with the ability to create and send files which cannot be viewed is not very useful; you could say that it defeats the purpose of the ftp/email features.

        Reolink has made many improvements to the hardware and software recently, and so I am hopeful that this will be addressed.

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        • Guest
          Anonymous last edited by

          I'm never prompted for the file. When I perform the step shown in the first picture on that thread, its as far as I get.

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          • Guest
            Anonymous last edited by

            I found the answer. When you select Playback --> Local Playback, you must then click the icon of the PlUS sign inside the circle on the Right of the screen. This causes a file prompt to occur. Select the file previously downloaded and it plays.

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            • Guest
              Anonymous last edited by

              Pls check the instruction on our website:https://reolink.com/faq/remotely-playback-record-on-hdd-reolink-client/

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              • mhopeng_6864222344
                mhopeng last edited by

                This link describes downloading video files *from the camera*, but the question is about files that are sent by email or ftp.

                Also, it looks like the menu "Local Playback / Remote Playback" is missing from the OS X client. Is that true?

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                • Guest
                  Anonymous last edited by

                  Which version for your MAC client? Pls download the latest version from https://reolink.com/software-and-manual. We have updated the functions to be mostly the same as Windows client.

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