Video Download playback

using the 411 camera, I downloaded a couple of videos Each indicated 100% complete.
I then attempt to perform local playback and nothing happens, I'm not prompted for a file...simply nothing happens

I went to the directory where the downloads are located and there are files there with .h264 extensions. I have tried playing them as .mkv, .mp4 and avi with no luck.
I tried converting the files with Handbrake. It failed too.

My version of the windows client is V7.1.2.28

mhopeng

See this thread: https://reolink.com/topic/video-file-format/

Summary: you can use the client software to decode the .h264 files only when you download from a camera directly. Many people (incl. me) have the same problem that you describe, and have requested a solution from Reolink.

The technical solutions to this problem are not trivial, however it seems to me that a camera with the ability to create and send files which cannot be viewed is not very useful; you could say that it defeats the purpose of the ftp/email features.

Reolink has made many improvements to the hardware and software recently, and so I am hopeful that this will be addressed.

I'm never prompted for the file. When I perform the step shown in the first picture on that thread, its as far as I get.

I found the answer. When you select Playback --> Local Playback, you must then click the icon of the PlUS sign inside the circle on the Right of the screen. This causes a file prompt to occur. Select the file previously downloaded and it plays.

Pls check the instruction on our website:https://reolink.com/faq/remotely-playback-record-on-hdd-reolink-client/

mhopeng

This link describes downloading video files *from the camera*, but the question is about files that are sent by email or ftp.

Also, it looks like the menu "Local Playback / Remote Playback" is missing from the OS X client. Is that true?

Which version for your MAC client? Pls download the latest version from https://reolink.com/software-and-manual. We have updated the functions to be mostly the same as Windows client.