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using the 411 camera, I downloaded a couple of videos Each indicated 100% complete. I then attempt to perform local playback and nothing happens, I'm not prompted for a file...simply nothing happensI went to the directory where the downloads are located and there are files there with .h264 extensions. I have tried playing them as .mkv, .mp4 and avi with no luck.I tried converting the files with Handbrake. It failed too.My version of the windows client is V126.96.36.199
See this thread: https://reolink.com/topic/video-file-format/Summary: you can use the client software to decode the .h264 files only when you download from a camera directly. Many people (incl. me) have the same problem that you describe, and have requested a solution from Reolink.The technical solutions to this problem are not trivial, however it seems to me that a camera with the ability to create and send files which cannot be viewed is not very useful; you could say that it defeats the purpose of the ftp/email features.Reolink has made many improvements to the hardware and software recently, and so I am hopeful that this will be addressed.
I'm never prompted for the file. When I perform the step shown in the first picture on that thread, its as far as I get.
I found the answer. When you select Playback --> Local Playback, you must then click the icon of the PlUS sign inside the circle on the Right of the screen. This causes a file prompt to occur. Select the file previously downloaded and it plays.
Pls check the instruction on our website:https://reolink.com/faq/remotely-playback-record-on-hdd-reolink-client/
This link describes downloading video files *from the camera*, but the question is about files that are sent by email or ftp.Also, it looks like the menu "Local Playback / Remote Playback" is missing from the OS X client. Is that true?
Which version for your MAC client? Pls download the latest version from https://reolink.com/software-and-manual. We have updated the functions to be mostly the same as Windows client.
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