NVR does not connect with my wireless mouse

[user_918371380109526_918371380109526]

I’m beyond frustrated with Reolink’s wireless mouse and the RLN16-410 NVR. The wireless mouse never worked, and even after Reolink sent me a replacement, the issue remained. At that point, I gave up and stuck with the wired mouse.
Now, after setting up a KVM over IP to remotely control the NVR, I’m running into the exact same problem. The mouse clicks sporadically register in the wrong locations, and the actual cursor doesn’t update in real-time. This isn’t just a wireless mouse issue it's an NVR issue.

mymilestonecard

Even worse, the real cursor only moves when I tap the wired mouse, making it obvious that the NVR simply fails to process wireless or virtual mouse movements correctly. This has made remote access nearly impossible. Has anyone else dealt with this nightmare?

[reolink19_49978050083]

@user_918371380109526_918371380109526 Similar problem here I've ordered a reolink wireless mouse since none of my logitec mouse seemed to work.
First you have to reboot the NVR for the wireless mouse to register, the mouse click and movement work, but the mouse cursor isn't updated on screen until you change screen and back,the problem seems to be the nvr firmware.
I've tried on 3 different reolink nvr updated to the latest firmware without any success.

RLN8-410 build 22111814 GA 3.1 N3MB01
RLN8-410 build 22111814 N3MB01
RLN8-410 build 22111847 N7MB01

[joseph_1979]

@reolink19_49978050083 For RLN8-410 HW version N3MB01 the latest firmware is v3.5.1.368_25010352. This has been released on Jan '25.