POE died after changing camera resolution.

pmcnano

I just got yesterday a RLC-423, installed it in a pole using only ethernet cable and a Linksys POE+ switch. Everything was working fine until today, I decided to test lowering the resolution to improve performance in my surveillance station (synology).

After I saved the changes the camera restarted and it never came back. I had to take the camera down just to find out that the POE was not working anymore. My POE switch POE light turns on, but the camera is actually not on (not doing the initial 360-degree spin or anything) there's no activity on the network.

Tried plugging the DC adapter and it works just fine.

HOW CAN CHANGING A SETTING BREAK POE?!?!?!

I already sent an email to support, but I'm frustrated.

Sorry for the trouble caused.
If you reset the camera to default settings, will it be powered on by the POE switch?
Please also try with another POE port or Ethernet cable and see whether it would make any difference.
In addition, our technical support will also contact you for troubleshooting, please check you email.
Thanks.