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I have the RLK8-410B2D2 POE NVR Kit. I set an admin password today, and now I cannot log back into my NVR. I am sure I'm entering the password that I entered twice when I set it up.I attempted to reset the password using Method 2 described here https://reolink.com/faq/reset-password-of-your-nvr/, However, after holding the reset button for 10 seconds and the buzzer beeps, nothing happens. The password setup/change box does not appear.My NVR is directly connected to a monitor using an HDMI cable. I can see my two cameras' live previews.How can I obtain the Super Password generator app?Thanks! Mike
Hi, please kindly send email to support@reolink.com then they will give you the Super Password generator app and tell you how to reset it.
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