Cannot reset password

mcampbell371

I have the RLK8-410B2D2 POE NVR Kit. I set an admin pa*sword today, and now I cannot log back into my NVR. I am sure I'm entering the pa*sword that I entered twice when I set it up.

I attempted to reset the pa*sword using Method 2 described here https://reolink.com/faq/reset-pa*sword-of-your-nvr/, However, after holding the reset b**ton for 10 seconds and the buzzer beeps, nothing happens. The pa*sword setup/change box does not appear.

My NVR is directly connected to a monitor using an HDMI cable. I can see my two cameras' live previews.

How can I obtain the Super Pa*sword generator app?

Thanks!

Mike

Hi, please kindly send email to support@reolink.com then they will give you the Super Pa*sword generator app and tell you how to reset it.