Altas PT Ultra - 24/7 recording not available

[Todd B_937478172274832]

Hello...Looking for help/support here. I currently have the following setup:

(3) Altas PT Ultras - Firmware v3.0.0.4008_24090210
(3) Solar Panel 3 (12W)
(1) Home Hub Pro w/ 2TB HD - Firmware v3.3.0.339_24080758

All 3 cameras are connected to Home Hub Pro 5G Network (not home network) and do not have Micro SD's installed. I do not see the 24/7 (continuous) recording options available for any of the cameras in the app nor client.

Please help, what am I doing wrong? Do I need to install micro SD's for this to become an available option in the app?

Thanks in advance for any/all suggestions

[joseph_1979]

@todd-b_937478172274832 Have a look at https://support.reolink.com/hc/en-us/articles/900000431446-How-to-Set-up-Continuous-Recording-on-SD-card-Reolink-NVR-and-Home-Hub/

Under camera recording, you should have continuous recording schedule.

[user_909464291074266_909464291074266]

Contact support and ask for the firmware v3.0.0.4339_34112212 to be pushed to your camera.

There is an issue with the old firmware that could prevent 24/7 recording. The new one solved it for my 10 cameras !