Altas PT Ultra no pre record

[WillC_937577644765368]

On this camera, operating on the Home Hub Pro there is not this option. The Home Hub Pro is not accepting any firmware updates, either through app or client. It is not recognizing the file format of the update pushed to me by tech support. I like this product and want the full functionality of it.
Bill C

[joseph_1979]

@willc_937577644765368 Hi Bill, Ensure that your home hub Pro has the latest firmware from the https://reolink.com/download-center/. Mine is on v3.3.0.369_24112932. 

One of the updates is 'Pre-recording mode and smart battery mode of Altas PT Ultra now compatible with Reolink Home Hub Pro' 


Moreover you need to check with support that you have the latest firmware level on the Altas. Open a ticket and if a newer is available they will push it to the UID of your camera. Note that the manual update from the application doesn't work.

If the file has extension .zip then you need to use an application like 7-Zip (freeware) to unzip it. The file extension should be .pak.

And lastly don't forget to have the Android client updated to 4.53.1.0 (only bugs and user experience). Features added in 4.53.0 are cited in https://www.reddit.com/r/reolinkcam/comments/1jqgkjv/introducing_reolink_app_v4530_new_features/

[WillC_937577644765368]

@joseph_1979
Thank you. Done all that and everything worked for a few days. Automatic update kicked in on the client and now I'm back to where I started. On the client side that is. Still have good functionality from the app with the exception to delete recordings.

[Royce Daniel_924817384280236]

First there are two hardware versions of the Home Hub Pro:

BASE_WENNT3NA5 - v3.3.0.369_24112932
BASE_WUNNT3NA5 - v3.3.0.369_24112931

...no clue what the difference is between these. "WE" outside U.S. and "WU" inside U.S.? I know there are far more privacy laws outside the U.S. So, who knows.

I also have an Altas PT Ultra (v3.0.0.4664_25030710) hooked up to a Home Hub Pro (BASE_WUNNT3NA5 - v3.3.0.369_24112931). You're correct. I only see these settings in the Desktop Windows Reolink Client:



But in the Reolink Mobile App on my iPhone I see all the settings they advertise in the specs for this camera... not sure why but I don't need to change those settings very often, so I don't really "NEED" them to be in the desktop client.