RLC-840A - New Firmware - v3.1.0.4731_2503212217 - 5/25/25

[Royce Daniel]

The release notes state:

What's New
1. Two-way talk performance enhanced.
2. H.265/H.264 switching supported for both main and sub streams.
3. Web version updated.
4. Other known bugs resolved.

My question is specifically about #2. After updating to the new firmware and rebooting the camera, I see no settings to switch from H.265 to H.264 anywhere. What am I missing?

[joseph_1979]

@royce-daniel_924817384280236 Have a look at https://support.reolink.com/hc/en-us/articles/32832044594329-How-to-Set-Up-Reolink-Encoding-Format-for-Optimal-Video-Quality-and-Efficiency/

[Royce Daniel]

@joseph_1979 I know how to change the encoding. I have two other cameras that are capable of it. I updated my post with a screenshot of where this setting is supposed to be and you can clearly see that the option to change the encoding doesn't exist.