Home Hub disconnect problem with WLAN Cameras

[user_966112798003396_966112798003396]

Hi,

I want to share some experience with Home Hub.


I initially installed 2 x Argus B350 + 2 x B360 WLAN Cameras around my house. 

I configured the cameras to connect to my Video VLAN directly on my Fritzbox-Router. This worked without any problems and I could manage the cameras from the app on my mobiles as well as on the PC.


To have all logged videos safely inside my house I purchased a Home Hub. Also the move from standalone to the Hub was easy going. That's the good experience.

Yet, all the cameras got disconnected after a while. Surprisingly the cameras came back after a while and also got disconnected again.
Each camera was disconnected and reactivated seperately and independently at different times.

As long as a camera was disconnected, I could not wake them up by clicking on them in the app. Some other trigger must have re-activated them.

There was no reason and pattern, as why the cameras got disconnected and reactivated.

I did all possible troubleshooting on the cameras and Hub (where not very much is possible) and also in the LAN in order to find a reason for this behavour.


My final findigs were these:

  without the hub the cameras only change into a standby mode, where I can activate live-view by clicking on them in the app.
  when connected on the hub the cameras go first to standby and then get disconnected.
  apparently the cameras got disconnected after a period of no recognized movement.
  the cameras however reactivated themselves when recognizing movement.
  disconnected cameras (connected to the hub) cannot be reactivated by me.


I have moved the cameras away from the hub again to be standalone cameras, so I have full control again. I will remove the Hub again.


If I do something wrong and there is a trick, how to reactivated a disconnected camera on the Hub, I would appreciate any hint to try again.

Today I think, this is a configured behaviour of the hub, which is a no-go for me, as I cannot get live-view, when I want to have it.

Probably this is a bug on the hub-software, which might be fixed with a new release. 


thx n cheers G.

[joseph_1979]

@user_966112798003396_966112798003396 Try to use your Home WIFI and check you have the latest firmware. Check their download center.

The HH pings the camera at regular intervals and if it doesn't receive a reply it will mark the camera as unreachable and sends an alert. So the issue is WIFI related or the camera is in deep sleep (battery).

[user_966112798003396_966112798003396]

Thank you Joseph. Some details I missed to add:

1. firmware of HH and Cameras appear to be the latest.
2. Standalon without hub works perfectly fine with no disconnect. When configured on the Home Hub I tried both options: directly connect to the HH-WLAN as well as connecting to my Fritzbox's WLAN. In both scenarios I face the disconnections. After fallback to standalone no more disconnects anymore.
3. I doubt it is a simple ping problem. I started permanent pings to the cameras in order to check this and the pings form my station to the Cameras worked always, also when they were disconnected from the HH.

Is there a way to disable the deep sleep of cameras?

[joseph_1979]

@user_966112798003396_966112798003396 Note that the update function on the application doesn't work. You need to check if there are newer fw through their Download Center. And if you have battery cams then you need to email support.

You said that after fallback to standalone there was no further disconnections. This implies that the WIFI signal transmitted by the HH was not so strong and there were instances where the cameras were unreachable. Note that when the camera is connected to the HHP there is no way to ping the camera. HHP uses a different subnet. You can only do this if and only if the cam is connected to the Home Wifi. As a test try to connect the camera to the 2.4G band on your Home Wifi. This has longer wavelength than 5G and so longer range.

[user_966112798003396_966112798003396]

@joseph_1979, many thx for your feedback.
I confirm, my pings were only running when Cameras were connectinig to the router's WLAN of course. Consequently I can only confirm that ping was all the time ok, also when the cameras got disconnected from the hub!
Also I confirm, that I always used the 2.4G WLAN for exactly that reason. I even disabled the 5G WLAN completely for testing.

Thank you for the hint about the update function. 
- Hub upgraded to latest available fw
- for cameras: as I did not find then in the download center I checked with support via chat: the cameras should update automatically. Apparently no manual way of upgrading.

So I tested once more moving one camera from standalone to the Hub through my router's WLAN: after a few hours (only) that camera got disconnected.