Camera Model D1200 From Bundle RLN16-410 bundle not working with Google or Alexa, Cameras Not Showing on Reolink Smart Home

[Maddog8243_762257571922067]

As the title states, I have a set of cameras from the RLN16-410 NVR Bundle and I'm trying to set them up to work on either Google Home or Alexa. Google Home seems to link to Reolink Smart Home, but states there are no devices. When I go to the Reolink app on my phone, then to Services, and tap on Smart Home, I first get a message that states 'Failed to obtain configuration info'. If I tap it again, it has me select Amazon Alexa or Google Home. They both show linked, but under 'Enable Smart Home', it reads 'No Device'.

I've updated the firmware on my NVR and at least one of my cameras to ensure that wasn't the issue. After updating the firmware, I made sure to enable HyBridge mode on the NVR and that still doesn't seem to work. All cameras still appear on my NVR, my desktop App, and my phone app. I also enabled HTTPS and was able to navigate to my camera's IP address and view my camera's stream there as well.

Can anyone assist me with this?

Please let me know if there's any additional info required.

[joseph_1979]

@maddog8243_762257571922067 Have a look at https://support.reolink.com/hc/en-us/articles/360037976953-How-to-Add-Reolink-Cameras-to-Amazon-Alexa/