Device Disconnected

[Sterling_745316683317395]

Hi. I'm having an issue with 2 battery powered devices (Video Doorbell & TrackMix Wifi). Both devices have been working with no issue. About a week ago both devices were tagged by my firewall uploading to an offsite IP. Since I have no cloud service and these were the only 2 Reolink products doing this I blocked traffic to these IP's. It turns out without allowing these devices to upload to these IP's, both devices are disconnected from the app. They are still connected on my network, I just can't monitor them. Video Doorbell was reset and I went thru setup again and I uninstalled the app. Once I reset and went through setup, they began to work again for about 10 minutes and then went back to a disconnected state. In the app for both these camera is a new icon next to playback for "cloud events". Neither of these devices have or will have cloud service.

Help

[joseph_1979]

@sterling_745316683317395 Maybe they have pushed new fw. They contact AWS P2P servers for remote connections, their cloud servers to check if they have an active account and their alert handling application servers. Would you be able to include the target IPs?

[Sterling_745316683317395]

@joseph_1979 No new firmware I was aware of. My doorbell is blocked from talking to 129.153.185.52 (whois shows Oracle Corp) and TrackMix talking to 129.213.50.57 also Oracle. I have not signed up for any cloud backup and didn't make any changes to my cameras. Cameras are attempting to talk to these IP's around 4500 times a day.

[joseph_1979]

@sterling_745316683317395 these are the AWS servers which are used for P2P remote connection from outside your network.

[Sterling_745316683317395]

@joseph_1979 Whatever the servers purpose, they're receiving 10MB of data every time I get connection to them. I have no cloud service through Reolink so that seems like excessive data uploads. My other cameras only upload 148 Bytes of data every 30 minutes. I've got an open ticket with support & sent the requested information to them this morning.

On another note, it seems I can't responds to message in the community forum for 86,400 seconds

[joseph_1979]

@sterling_745316683317395 If the cameras are plug-in WIFI or POE and you run the application, it will request a picture from these cameras without you logging onto the cameras. But this is not the case for battery cams.

Which version of the appl you are running? Would you be able to downgrade the application and check it again?

As for the respond time, this has been set by the site administrator following various scam attacks. I am a customer like you assisting members wherever possible.