Reolink RLC-511 No sound with motion detection

peli49mi

Hi,

Have for about 4 weeks the RLC-511.
Camera connected with new cable, new TP-link injector and connected to Fritz!box 4040 router.
Use latest Softwareprogs voor Android (4 devices in WAN) and 1 desktop win10 (LAN)
This problem only with Wifi. No problems with PC win10.
The first three weeks works fine, but this week can't hear alarm beep when someone walks in the error zone.
I see the motion detection figure appear and get a message in top of the screen.
Even if I want to create a "new scene", the "audio alarm" stays gray and cannot enabled or disabled.
This is on all the 4 devices and there is absolute nothing changed the last week.
It's very strange. I have all new installed, camera reset etc.
(Sorry for my English)
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Cynthia

Hi, sorry for the inconvenience caused.
Please send a request to support@reolink.com about the problems you have met. Our support team will help to troubleshoot.
Thanks for your understanding!