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    Overexposed image. Unable to see anything during the

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    • Jiří_383165875052787
      Jiří last edited by

      Hello, I have just installed my first Reolink camera (RLC-520A) and compared to the old unbranded one I can barely see anything during the day. The image is extremely overexposed even when there is no direct sunlight while a really cloudy dark day.
      I have tried this troubleshooting: https://support.reolink.com/hc/en-us/articles/900002175303-Overexposed-Image with no luck, the setting just makes the image darker or lighter with the same result of not seeing anything.
      I have not changed any image settings, I just connected the camera to ethernet, and the camera connected to my Reolink APP and Client. I have also tried to make every setting default, but still with the same results. I cant imagine a sunny day, the image is going to be white screen. I have Reolink APP, Reolink Client, BlueIris, AgentDVR, and iSpy, none of them is able to auto-calibrate this image. 😕 Can anyone help me? Is the camera sensor damaged or what should I try next?
      Venku1-ch1-18.-3.-2021-10-04-13.jpg

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      • Jiří_383165875052787
        Jiří last edited by

        There is a photo with a less cloudy sky.
        Venku1-ch1-18.-3.-2021-10-55-08.jpg

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        • Cynthia_124785627824270
          Cynthia last edited by

          Please upgrade the latest firmware for the camera to see if it can be fixed:https://reolink.com/download-center/.
          If still no luck, please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new for further help.

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          • Tom Scheifler_59775922064
            Tom Scheifler last edited by

            I had the exact same issue with an RLC-810A and RLC-1220A.
            I resolved this issue with the RLC-810A a few days ago.
            I tried various adjustments to Exposure, Backlight and 3D DNR. Nothing worked.
            About to give up, I decided to try less likely settings. I changed “Anti-flicker” from Auto to 50HZ. Bingo! Exposure problem fixed.
            Why? I don’t know.
            I set it to 60HZ, still looked good.
            I set it back to Auto, still looked good.

            To confirm this “fix”, I went to my RLC-1220A which had the same over-exposure issue. I confirmed the picture was still over-exposed and then changed “Anti-flicker” from Auto to 50HZ. The issue fixed again.

            See before/after photos below for both cameras.

            There must be a bug in the software / firmware.

            See before and after photos attached.
            EB5E87AE-5E0E-496D-AD2A-C985F18EA783.jpeg
            881611D7-3CBE-410B-9A04-9066D0A5A50F.jpeg

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            • Gsxr38
              Gsxr38 last edited by

              Hello,

              I have exactly the same conclusion as you on the RLC-820A and RLC-822A models.
              I leave on 60 Hz and everything is correct.

              Other parameter change.
              From "Camera" -> "Display" -> "Advenced" -> "Backlight"

              I changed the "Backlight" parameter to "Dynamic Range" and 85.

              i have better night vision like this.

              Bye

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              • Cynthia_124785627824270
                Cynthia last edited by

                Thank you for sharing the information, we will forward your feedback to our R&D team.

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                • Jiří_383165875052787
                  Jiří last edited by

                  Thank you for the advice! I have finally managed to update the firmware, the app did not show any new versions so I had to manually upload the firmware. It seems like it really changed all the settings you mentioned, so it works now as it supposed 🙂

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