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    Issue with scheduling Motion Detect and Alarms

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    • Diogenes_271173771948179
      Diogenes last edited by

      I purchased my system in early May of 2020. It is a 8CH NVR RLN8-410
      2 x 5MP Cam RLC-410, 2 x 5MP Cam RLC-520 set up.

      Here is my issue.

      I want to do 24/7 motion detection with recording to NVR of triggering events on all four channels.

      I only want Push Notifications or Email alerts sent to me from 2300-0600 on three of the channels, the fourth channel views a side street that has traffic round the clock and for this reason I do not want Push Alerts or Emails sent at any time.

      Under the recording schedule I have all four channels set up with green blocks in every block.
      Under the alarm schedule I have red blocks from 2300-0600 and white blocks from 0600-2300.


      I get Emails faithfully from 2300-0600 whenever there is motion detected.
      However from 0600-2300 the NVR never records any events, even though I am in and out and around the property all day. I should get numerous events.

      I have been told that the alarm must be set to all red 24/7 if I want motion detection to work.
      What is the purpose of the "Recording" schedule if that is the case? I don not want to be flooded with emails telling me I just went in and out my front door.

      I believe my NVR is not accessing the "Recording" schedule for some reason and is only referencing the alarm schedule for its operation.

      Can someone enlighten me?

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      • Cynthia_124785627824270
        Cynthia last edited by

        Hi, there, could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new. Our support team will help you solve it soon. Thanks.It would be perfect if you could take several pictures of your NVR recording setting for us to have a check in the email. Thank you and have a great day!

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