Major issues with RLN8-410 hw H3MB18 and firmware 20102144 - reboots

[Ben L_363180304232580]

I recently bought an RLN8-410, hardware rev. H3MB18 and had to update it in an attempt to address the flash support problem. Big mistake - it was at least working, even if only via the mobile app...

The NVR keeps crashing (rebooting) after the update; the longest it's stayed up is about 3 minutes; usually less than a minute.

I've contacted support to see how I can roll back to the previous firmware.

[Ben L_363180304232580]

I've discovered this crash seems to be triggered only when the device is on the network (with an Internet connection). So far it's stayed up for 10 minutes when plugged in to a totally isolated network.

[Ben L_363180304232580]

Right, so the root cause seems to be the NVR crashing when it sees the other cameras on my network. I've turned off Channel > Auto Add, and deleted the previously auto-added cameras, and it's no longer crashing.

There are still bugs of course, for example playback of recordings via the app doesn't work. Sigh.

[Cynthia_124785627824270]

Sorry for the inconvenience caused to you. Could you please submit this problem to https://support.reolink.com/hc/en-us/? Our support team will provide further assistance.