(RLN16-410 NVR) No video from NVR monitor output

[Glenn_48835891270]

I'm upgrading my RLK8 to the RLN16 for extra camera's. Just received it today and after hooking up to setup my menu, I don't have any Video signal at all from the monitor output of the NVR. Neither HDMI or VGA work. Never had this issue with my RLK8. Any ideas before I return it to Amazon for a replacement?

[Cynthia_124785627824270]

You can troubleshoot with this link: https://support.reolink.com/hc/en-us/articles/360007010873-No-Video-Output-on-the-Monitor-TV-from-Reolink-NVR
If it still not works, please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new for further help.

[Glenn_48835891270]

I wound up returning it to Amazon for a replacement unit that's working fine now. I'm upgrading from the RLK8-410 to add more camera's. The RLK8-410 worked fine for over 3 years without a single problem. I'm keeping my fingers crossed the RLN16-410 is just as reliable.

[Cynthia_124785627824270]

Glad to hear that it's working fine. If you want to get more information or have any problem, you may also contact https://reolink.zendesk.com/hc/en-us/requests/new for further help.