Access RTSP streams on RLN8-410

[Smoke_428036966641883]

I have a RLN8-410 with a set of 8 PoE RLC-810a and RLC-820a cameras connected and im trying to view them using standard RTSP protocol.
Ideal I would like to use tinyCam Monitor and VLC player to view them, However i cannot get them to work

I was able to open the sub stream of the cameras with VLC, but never the main

This works fine:
rtsp://user@192.168.0.122:554/h264Preview_01_sub

This ones does not

rtsp://user@192.168.0.122:554/h264Preview_01_main
rtsp://user@192.168.0.122:554/h265Preview_01_main

Also in tinyCam I didnt found any way to customize the URL so idk how to make it point to the substream instead.

[Cynthia_124785627824270]

Hi there, for the main steam, can you try this? rtsp://user@192.168.0.122:554/

[Smoke_428036966641883]

That doesnt work, the IP address is of the NVR, so there has to be a way to specify which channel to view

[Cynthia_124785627824270]

Hi there, please submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our technical staff will help you for further checks.