Reolink NVR RLN8-410 latest firmware dated 23/09/19 is broken

DJFunky

The latest firmware dated 23/09/19 is not good. I struggle to understand the point in it as I see no advantages at all.

1. You can no longer import config files (handy when upgrading the firmware and means you don't have to spend a long time manually changing all the settings on initial setup.) I ask myself, what is the point in only being able to export config settings if you cannot read them (encrypted) and cannot import them any more?

2. You cannot connect to your NVR via a cellular network at all. With identical network settings used on the older firmware (which I spent ages setting up per above) the firmware dated 23/09/19 installed I could only connect via wifi on my cell phone or via a hard wired network connection through the Windows client. Cellular network connection would not work at all. I tried UID disable, reset, UID enable, reset as per the Reolink help guide and it still didn't work. I tried different network settings, still didn't work.

I have contacted support and they offered no solution to the issue. I even tried a modified version "fixed" by a Reolink engineer.... No difference and they said it must be something I have done.

All I did is roll back my firmware to the one dated 11/08/18 and all is working again.

Cynthia

We are sincerely sorry for the inconvenience caused! I have forwarded your valuable feedback to our senior engineers to see whether we can figure out a way to optimize this. Thanks!

DJFunky

I think you might need some new engineers.

They have offered no solution and only told me information I already know.

They also sent me a modified firmware supposedly done by an engineer which also didn't work. Why would that need to even happen? Does Reolink not test firmware releases?

Their only explanation is that my RLN8-410 is too old for the firmware? Despite it installing correctly and my NVR being a RLN8-410....

They said I would need to get Port forwarding setup on my router to use the new firmware. Where does it say you need to do that anywhere in Reolink support?

I am honestly considering posting the email I received here, its a frustrating and embarrassing response from someone that is supposed to be an engineer and representative of Reolink.

Ravi Varsani

I'm having an issue where every sunday at 2am, when the RLN9-410-E NVR device autoreboots it fails to initialize the disk properly and prompts me to reformat the disk. Manually restarting the NVR resolves the issue and the cameras begin recording again.

I thought i'd try updating the firmware (found here https://reolink.com/firmware/) but the latest firmware fails to install. It's a bit sad as i've only just purchased the kit (rlk8-800b4) 1-2~ months ago.

DJFunky, did you manage to get a resolution?

Cynthia

In your case, it's recommended to reset the NVR first.
If the issue still exists, please email at support@reolink.com
Our support will provide you more help.
Thank you.