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    Moisture in the lens

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    • yban_61721827297
      yban last edited by

      Hello good day, I have a problem with the camera (it's new), where can I ask for support or how can I solve it? the camera has water in it, it is like humidity, after a few hours it appears in the lens of the camera, I leave some sample photos of what is happening; the camera is inside my house, it is not where I can receive water of any kind. Thank you.
      IMG_5594.jpg
      humedad-IMG_5593.jpg

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      • FongJeng Kum_34673838378
        FongJeng Kum last edited by

        Wow, that looks serious...
        I think if you have the right tools, you can actually disassemble the parts and then clean off the moist there and screw back in tight.

        But since it's brand new, you don't want to void the warranty.

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        • carbonita_23339214035
          carbonita last edited by

          My first (bought in 2016) RLC-411ws mounted outside had a moisture intrusion problem as well. Reolink replaced very quickly under warranty, and the replacement (and all other Reolink's) have had no issues.

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          • yban_61721827297
            yban last edited by

            I do not want to touch anything because of the warranty issue.

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            • yban_61721827297
              yban last edited by

              I already bought 4 with this, and all have been very well, the model is the rlc-410, after turning off the camera dries the water and stays well for a few hours.

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              • FongJeng Kum_34673838378
                FongJeng Kum last edited by

                Good to hear that!
                REOLINK the best!

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                • yban_61721827297
                  yban last edited by

                  Just to comment that my camera will be replaced by Reolink, very grateful for his service. 🙂

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                  • arianapham_135337982103745
                    arianapham last edited by

                    I really appreciate the kind of topics you post here movies8 apkxyz

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